- Summary
- Contents
- Subject index
Training Instruments in HRD and OD is an outcome of Dr Udai Pareek’s rich worldwide experience of more than 50 years with diverse organisations, HRD professionals, researchers, students and trainers. It contains a repertoire of psychological tests, questionnaires, self-evaluation tests, projective techniques and other instruments that have been used by organisations in different countries, including the Philippines, Malaysia, Indonesia, Ireland, Canada and USA. The experience from diverse users have widened the scope and application of these instruments with minor adaptations for different cultural settings. The book is an outcome of Dr Udai Pareek's rich worldwide experience of more than 50 years with diverse organisations, HRD professionals, researchers, students, and trainers. This enhanced fourth edition includes: • A range of instruments for building team effectiveness in organisations. • Added information on ‘reliability and validity’ in several instruments. Celebrating its vast readership for over two decades, the book caters to Indian HRD professionals, trainers, consultants and researchers.
Chapter 46: Conflict Management Styles: Approaches to Conflict Management
Conflict Management Styles: Approaches to Conflict Management
46.1 The Instrument and its Administration
Approaches to conflict management (ACM) is a simple instrument in which a respondent ranks eight approaches according to the preference he would accord them in conflict situations. The lower the rank, the higher is the score on that approach (preferred approach in practice).
46.2 Conceptual Framework
The theory described in Chapter 44 also underlies this instrument.
46.3 Scoring
The rankings give the order of the respondents’ preferred styles of conflict management. The eight approaches given below can be used as a key to score responses:
- Negotiation
- Confrontation
- Resignation
- Arbitration
- Defusion
- Appeasement
- Withdrawal
- Compromise
The obtained data can be scaled—either for an individual or a group—by converting ranks into pair comparison scores and then by calculating the scale values ...
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