Previous Chapter Chapter Eight: The School Leader as Mediator—Facilitating the Challenging Conversations of Others

In: The Principal as Leader of Challenging Conversations

Chapter Eight: The School Leader as Mediator—Facilitating the Challenging Conversations of Others

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The School Leader as Mediator—Facilitating the Challenging Conversations of Others
The school leader as mediator—Facilitating the challenging conversations of others

So far we have concentrated on the interpersonal skills and process knowledge necessary for the school leader who is involved personally in challenging conversations. While a school leader most commonly will be faced with this situation, she is also called on to assist others in managing their challenging conversations. Within the context of a collaborative school culture this makes sense. Intervening with sensitivity and prudence in the challenging conversations of others provides an excellent opportunity for the school leader to reinforce collaborative values, model the skills necessary to effectively manage challenging conversations, and empower others in the school community to eventually work through their own challenging ...

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