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How Do You Respond to Challenging Conversations?
How do you respond to challenging conversations?

In the previous chapter we explored how anger, both ours and others', can affect a challenging conversation. Earlier, we considered how our individual orientation toward conflict affects our response to challenging conversations. Knowing how he tends to respond to conflict and developing insights into how others may approach a challenging conversation can assist the school leader significantly when he is faced with a challenging conversation. In this chapter we will continue our exploration of how who we are as individuals can affect our response to challenges. Since many challenging conversations also contain an element of conflict, it is useful to base the material in this chapter on insights gained from the literature ...

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