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In: The Principal as Leader of Challenging Conversations

Chapter Four: Providing Effective Feedback: Say What You Mean; Mean What You Say

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Providing Effective Feedback: Say What You Mean; Mean What You Say
Providing effective feedback: Say what you mean; mean what you say

While listening well is an essential element of a successful approach to challenging conversations, a typical school leader cannot spend all day just listening. Another central role of the school leader is to provide information, often evaluative, to others as part of the ongoing professional dialogue that supports sustained school improvement. Frequently the school leader provides information that is useful and pleasant to deliver, such as congratulations on a job well done or how to complete a specific task. Other times, providing information is a delicate and sensitive task—for example, commenting on a teacher's performance after observation of a less than successful class. The ...

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