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Chapter 5: McJobs: McDonaldization and its Relationship to the Labor Process
In recent years the spread of McDonaldized systems has led to the creation of an enormous number of jobs. Unfortunately, the majority of them can be thought of as McDonaldized jobs, or “McJobs.” While we usually associate these types of positions with fast-food restaurants, and in fact there are many such jobs in that setting (over 2.5 million people worked in that industry in the United States in 1992 (Van Giezen, 1994)), McJobs have spread throughout much of the economy with the growing impact of McDonaldization on work settings which had previously experienced relatively little rationalization.
It is worth outlining some of the basic realities of employment in the fast-food ...