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Steven M. Schneider & Kirsten A. Foot

In: Society Online: The Internet in Context

Chapter 9: Crisis Communication and New Media: The Web after September 11

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Crisis Communication and New Media: The Web after September 11
Crisis communication and new media: The web after september 11
Steven M.Schneider, State University of New York Institute of Technology
Kirsten A.Foot, University of Washington

The terrorist attacks in the United States on September 11, 2001, stimulated intense and widespread reactions by many around the world. Both the online and offline press carried stories about Web activity during the hours, days, and weeks after the attacks. Hu and Sandoval (2001) were among the first to report on the increased traffic and resultant slowdowns in access to some Web sites produced by news organizations, government entities (e.g., Federal Bureau of Investigation, Pentagon), and airlines on September 11. However, the increased traffic to these high-profile sites was only the tip ...

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