• Summary
  • Contents
  • Subject index

“The interesting contribution of this book is not just confined to capturing the role changes that a knowledge based society characterizing post-industrialism demands, but that it is able to bring about a fusion of micro individual and the macro societal role relationships…. This book makes interesting and useful reading for the serious management practitioner interested in gaining a grasp of the role alterations that are taking place in his own work domain, and comprehend its implications. The contribution of this work to sociological theory is in making predictions about the social changes which can come up with the transformation to a knowledge based society.” --Vikalpa “The interesting contribution of this book is not just confined to capturing the role changes that a knowledge based society ...

Emotion
Emotion

We began Chapter 3 with a question: What kinds of minds and selves will people need in post-industrial society? The answer is that people will need creative minds and complex selves in order to deal with the heightened demands for innovation and personalized response that are attached to PI complexification of roles, and the demands for customized products and services and individualized treatment. Our question for Chapter 4 shifts the focus away from changes within people to what happens between people. In this chapter, we ask: How will people need to interact in post-industrial society? The answer is that people will have to learn to read emotion, to “hear” feeling tones.

Rapid technological change and role complexification require that people be adaptable and flexible. And ...

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