In operations the design of the process is categorised into types for manufacturing and services. The choice of process design is most dependent on the volume and variety of the product or service that an organisation offers.
Generally manufacturing and services providers serve their customers on a continuum between a combination of low variety and high volume products and services to a combination of high variety and low volume products and services.
In manufacturing, process types can be considered under five categories of project, jobbing, batch, mass and continuous. A description of each [Page 23]process type is followed by some examples of where each process type might be used.
A project process is used to make a one-off product to a customer ...