Summary
Contents
Subject index
Online Counselling and Guidance Skills is the first book to deal with the practicalities of this mode of working. It looks at how practitioners need to adapt their basic counseling skills to the online environment and guides them through the process of setting up, defining and maintaining a working relationship with a client within professional, ethical and legal boundaries. Case studies and extracts from online sessions show how the skills are put into practice, while practical exercises and points for further consideration help readers to develop their own knowledge and skills.
Establishing and Maintaining an Open Dialogue
Establishing and Maintaining an Open Dialogue
Online counselling skills presented in this chapter:
- Seeking clarification in online communication
- The use of questions within online supportive interactions
- The skill of paraphrasing and summarising within an online context
- Working with client resistance and non-verbal cues
- Offering challenges and feedback when working online
- How to manage misunderstandings and conflict in online communication
- The skill of online immediacy
- Self-disclosure in online working
Exercises and vignettes are included within this chapter, demonstrating the skills in practice and encouraging thought on the subject matter discussed.
This chapter presents the skills that are necessary from the onset of communicating online with clients, as they provide a ‘dialogue pathway’ whilst also being essential to the process of maintaining a continuous pathway throughout the course of the online relationship ...
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