• Summary
  • Contents
  • Subject index

This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

Proposing New Ideas
Proposing new ideas

The head chef called a meeting to “brainstorm” new menu ideas. It didn't work out so well. As it turned out, she already knew what she wanted—just to “import” her last restaurant's menu ideas, with a few minor upgrades. Every idea we came up with, she found a reason to shoot it down. Obviously, we stopped suggesting things pretty quickly. No one wanted to be criticized for being, as she said, “out of date” or “unrealistic.” After work that day, some of us went out together and brainstormed our own “ideal menu.” It was fun, with everyone chiming in, coming up with some really creative dishes. Some were pretty wild and would never sell. But even after we got serious ...

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