• Summary
  • Contents
  • Subject index

This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

Expressing Dissent
Expressing dissent

I never seemed to catch her [my boss] doing wrong things until my coworker started bringing it to my attention. I started to notice her not showing up on time, yet clocking herself in as if she had been there all day. She would go run some personal errands on company time all of the time. I let it go, assuming it was none of my business, until the day she had a huge team meeting on the staff needing to be on time and how she was going to start writing us up if we were late. I could not believe my supervisor, who should be a role model, could be such a hypocrite.

Gina, age 23

In the scenario above, Gina finds ...

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