• Summary
  • Contents
  • Subject index

This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

Dealing with Difference
Dealing with difference

In my position as director of graduate programs in a multicultural university college of business, I have the ultimate responsibility for selecting students for admissions to our graduate programs. Before accepting this position, I had dealt with fairly homogeneous groups and little cultural diversity. However, in my current position, I deal on a daily basis with international applicants whose cultural norms and educational backgrounds present challenges. For example, I often meet with prospective international female applicants from different cultures whose husbands accompany them to our meeting. It is not uncommon in those situations for the husbands to “take over” the conversation and do the talking for their wives. Being accustomed to dealing with intelligent women who speak for themselves, I ...

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