• Summary
  • Contents
  • Subject index

This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

Resisting Bullying and Harassment
Resisting bullying and harassment

I had a very passive boss who wouldn't handle a confrontational, bullying employee. This employee bullied many people at work, including me. I asked if he [the direct supervisor] would involve the principal or director as a buffer. He said he would and didn't. The bullying continued. I went to the principal and asked for help and was pretty emotional by then. The principal asked if I wanted a mediation meeting with the bully. Imagine that! I said no. I didn't want to be in a room—talking with this person.

Brenda, age 37

In this scenario, Brenda faces a workplace bully who perpetrates abusive behavior unchecked by her school's leadership. Her direct supervisor not only fails to intervene to disrupt ...

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