• Summary
  • Contents
  • Subject index

This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

Conclusion: Risk and Next-Generation Challenges
Conclusion: Risk and next-generation challenges

I was thrilled when a local advertising agency, known for its quirky and creative ad campaigns, responded almost immediately to my request for an internship. Only later did I learn that it was my assertive and unconventional prose that got their attention. Within days, I was working a frantic 20 hours a week in the company's colorful but austere offices, located in a glass tower high above the city. Soon I understood why the company had developed its maverick reputation. Creative teams gathered continuously for brief raucous brainstorming sessions in a room furnished in bean bag chairs and cabinets stocked with candy trays of tropical fruit, and a huge collective peanut butter jar (Rule 1: Bring ...

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