• Summary
  • Contents
  • Subject index

This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

Responding to Difficult Team Members
Responding to difficult team members

It has been brought to my attention many times that one of my team teachers does not help out the students, especially the bilingual students who are struggling with language. Most of the students who have complained are hardworking students who end up getting Ds and Fs in her room. Many parents have also expressed their concern to me and my other team members. We have asked them to contact my supervisor/principal about the situation, but I feel they are intimidated. She [the teacher in question] has an excellent knowledge base, yet seems to have a hard time helping out the kids. My supervisor has known this, but I have seen no change.

Lesley, age 59

Anyone who ...

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