• Summary
  • Contents
  • Subject index

This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

Introduction: A Theoretical Model for Managing Workplace Risk
Introduction: A theoretical model for managing workplace risk

A new coworker was overwhelmed by his job and actually forgot to attend one of our weekend events. He was confused about the schedule. My boss was livid, because we were short-handed. On Monday, she reamed him, yelling and threatening to fire him. I heard it all and thought it was unfair. I wasn't sure what to do, but I was upset about the poor treatment. I decided to let her calm down and then talked to her privately. I told her I understood her anger, but the new guy wasn't really at fault. He didn't know he was “just expected” to be at every event. She seemed calmer and ...

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