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Mark J. Martinko, Scott C. Douglas, Paul Harvey & Charles Joseph

In: Managing Organizational Deviance

Chapter 10: Managing Organizational Aggression

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Managing Organizational Aggression
Managing organizational aggression
Mark J.MartinkoScott C.DouglasPaulHarveyCharlesJoseph

On December 30, 1999, the Radisson Hotel in Tampa, Florida, was filled with guests. Many were college football fans in town for the “Outback Bowl,” whereas others had arrived early to celebrate the coming of the new millennium. All plans were abruptly put on hold at 3:10 pm, however, when a hotel employee named Silvio Izquierdo-Leyva drew a gun and began firing on coworkers. In the end, four of his fellow employees were killed and three others were seriously wounded. A fifth person was also killed by the employee moments later in a failed carjacking attempt. A stunned coworker said, “We had no [problems] with him &…. He just snapped” (“Hotel Worker Kills Five,” 1999).

Almost exactly a year ...

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