Summary
Contents
Subject index
In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.
Intercultural Conflict in Diverse Work Groups
Intercultural Conflict in Diverse Work Groups
Group interaction is prevalent in many organizations. Recently, we have seen teams and groups becoming formal aspects of many organizations. Indeed, many courses at universities require group projects, and many businesses have implemented team structures. This increased use of teams has occurred for several reasons. First, many managers and teachers believe that “two heads are better than one” and that groups can help increase productivity and creativity (Larson & LaFasto, 1989). Second, the movement of many organizations to self-managed teams to reduce the number of layers in the hierarchy has increased the number of work groups (Barker, 1993). As a result, participants in many organizations, including employees in businesses, governmental agencies, and students in ...
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