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Managing Conflict at Work
Managing conflict at work

“A dialogue-based process of [organizational] change takes place through the systemic understanding and negotiation of … conflicts.”

(Kellett, 1999, p. 228)

Conflicts experienced at work can be a major source of stress and other difficulties that can erode your health and permeate your nonworking lives. Conversely, workplace conflict can be a major source of creativity, performance motivation, and productive change. In either case, conflict is an inevitable part of working life. This chapter illustrates the systemic necessity of conflict in driving organizations to achieve their goals. Also described are the benefits and dangers of conflict at work and the difference between constructive and destructive conflicts. More important perhaps, you learn to better understand and interpret workplace conflicts as signs or ...

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