Managing Change in Healthcare: Using Action Research
Publication Year: 2009
Each chapter flows well and holds the reader's interest. The book is suitable for learners and experienced practitioners. - Keith Hurst, Leeds University
The management of change in the context of new policy directives and agendas is a critical issue for healthcare practitioners. All professionals – not just managers - need to develop and implement new services designed to bring patients into the centre of healthcare delivery. This book looks at the leadership, interpersonal, and management skills needed to manage such change effectively within multi-professional healthcare settings.
- Provides unique use of action research as a model for planning and implementing change at the patient-service interface
- Makes use of evidence and case studies to demonstrate the stages of the change process
- Includes tips and useful strategies for achieving change
- Shows ...
- Front Matter
- Back Matter
- Subject Index
- Chapter 1: Introduction: Setting the Scene
- Chapter 2: Action Research as a Strategy for Implementing Change
- Chapter 3: The Social Context of Change
- Chapter 4: Management in Healthcare: Theory and Practice
- Chapter 5: Leadership in Healthcare
- Chapter 6: Approaches to Change
- Chapter 7: Organizational and Professional Cultures in Healthcare
- Chapter 8: Organizational Learning and Analysis
- Chapter 9: Reactions to Change 1: Resistance
- Chapter 10: Reactions to Change 2: Conflict
- Chapter 11: Strategies for Implementing Change
- Chapter 12: Conclusions
Paul Parkin 2009
First published 2009
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act, 1988, this publication may be reproduced, stored or transmitted in any form, or by any means, only with the prior permission in writing of the publishers, or in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers.
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ISBN 978-1-4129-2259-3 (pbk)
Typeset by C&M Digitals Pvt Ltd, Chennai, India
Printed and bound in Great Britain by TJ International Ltd, Padstow, Cornwall
Printed on paper from sustainable resources
For my parents, Dynely and Bobby Parkin[Page vi]
I wish to express my appreciation to those who have patiently supported me in this venture:
From SAGE: Alison Poyner for starting the process, Anna Luker, and especially Zoë Elliott-Fawcett for her continuous advice and encouragement.
To the anonymous reviewers who have endured my attempts at refinement: resolute writers can be changed by their suggestions.
To work colleagues at Brunel University who covered my absences.
To Brunel students attending ‘Managing Contemporary Practice’ and ‘Managing People at Work’ courses for their contributions and encouragement.
Lastly, to my wife Jenny Parkin, who has diligently and uncomplainingly proof-read every word and cross-checked every reference.
Any remaining errors are my responsibility entirely.
List of Abbreviations[Page ix]
BMA British Medical Association CD Community Development CPD Continuous Professional Development CPF Clinical Practice Facilitator CS Clinical Supervision DCA Department of Constitutional Affairs DH Department of Health DHSS Department of Health and Social Security DLP Daily Living Plan GP General Practitioner HODU Haematology-Oncology Day Unit NHS National Health Service NICE National Institute of Clinical Excellence PAR Participatory Action Research PCO Primary Care Organization P-CGP Patient-Centred Goal Planning PCS Primary Care Services PEST Political, Economic, Social, Technical RCT Randomized Clinical Trial SWOT Strengths, Weaknesses, Opportunities, Threats
It is possible to change the world, but impossible without the mobilization of the dominated
(Letters to Cristina: Reflections on my Life and Work, New York: Routledge. 1996: 183)
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