Summary
Contents
Subject index
This book takes students and practitioners through the process of making strategy in easy-to-follow steps, showing the reader how to identify the true goals of the organization and develop a clear action plan for achieving them. These techniques can be used to develop a business model and manage key strategic issues for teams, units and departments, as well as for a complete organization. The Second Edition includes more real-life examples, added resource appendices, and deeper guidance in identifying and developing the distinctive competencies unique to individual organizations.
This text has a companion website with instructor resources including teaching notes and lecture slides.
The Intervention: The Facilitator and the Client
The Intervention: The Facilitator and the Client
Strategy making, as practised following the theory, concepts, and practice outlined in this book, is a client oriented activity. We have consistently used the term ‘client’, not organization, as the centre of attention for the facilitator. Here we discuss what we mean by the term ‘client’. Although not a specific step in the JOURNEY making process, building and maintaining client relationships can have a significant effect on the success or otherwise of the process. This chapter focuses on a number of issues about client management of the facilitator and vice-versa. These include: considering different participant categories, determining who the client is, and who are the other internal key ‘actors’ in relation to ...
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