Summary
Contents
Subject index
Knowledge Economy: The Indian Challenge addresses the challenge of transforming the Indian economy into a knowledge economy. It looks at change management of the economy and highlights issues such as:
Economic trends and critical activities contributing to the desired change; Educational issues for preparing the human resources; Structural issues for developing institutional frameworks; Societal issues for ultimately benefiting the stakeholders
Strategy and Structure in the Knowledge Enterprise
Strategy and Structure in the Knowledge Enterprise
Introduction
Knowledge enterprises have a mission primarily to create and deliver knowledge to customers. Their services can range from simple and routine to the highly complex. Call centres constitute the simplest end of the continuum. Business process outsourcing or BPO services use information technology (IT) to cater to other enterprises. They are only a little more involved than call centres, with the simplest financial accounting and share registry to more involved advertising and marketing research in the business to business (B2B) sector. Software companies that design and write software for various applications—including those for the BPOs and call centres—are the most archetypical knowledge enterprises. Whether it is the business domain, the engineering design ...
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