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Conversation Analysis
Conversation analysis

A qualitative research method which focuses on the sequential progression of talk-in-interaction. Taking ‘naturally occurring’ data (transcribed from tape recordings) as the focus of study, conversation analysis (CA) assumes that conversations are negotiated collaborations between cooperative participants (see Heritage, 2001). CA argues that the study of conversation should be directed at uncovering the organizing practices and procedures which manage interaction between individuals, and (crucially) that the analysis of the linguistic and interpersonal aspects of conversation can take place without reference to wider social (political, historical, etc.) contexts.

The bulk of studies concentrate on informal conversations between ‘equals’ (for example, telephone conversations) (Cutting, 2002), but other studies have been completed on media and journalistic discourse, particularly the radio phone-in and the news interview (Heritage, 1985; ...

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