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Businesses and organizations in many countries are legally obliged to ensure that their services can be accessed by everybody, including disabled people. The Royal National Institute of the Blind says: ‘Producing information in such a way that all your customers can read, makes good business sense, is the law and is fair’ (Royal National Institute of the Blind, 2004, bold emphasis in original).

Providing accessible content has become increasingly important on the Internet, too. The inventor of the world wide web, Tim Berners-Lee, insists: ‘The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect’ (World Wide Web Consortium, 2004). He says this is ‘irrespective of hardware or software platform, network infrastructure, language, culture, geographical location, or ...

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