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Readers' Editor (Ombudsman)
Readers' editor (ombudsman)

Stephen Pritchard introduced himself as Readers' Editor at the Observer in 2001 with a dictionary definition of ‘mistake’ and the blunt assertion that newspapers make them. His job is to ‘respond to readers’ concerns and complaints, compile corrections each Sunday and write a monthly column based on your preoccupations and suggestions'.

Pritchard is one of only a handful of readers' editors in the UK. The first, Ian Mayes at the Guardian, was appointed in 1997 at the instigation of editor Alan Rusbridger who had been inspired by the ‘seriousness with which the larger American daily papers approach the task of getting things right’ (Preston, 2002). The Independent, the Independent on Sunday, the Daily Mirror and the Sun have also made appointments.

The Organisation ...

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