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Professional-Client Communication
Professional-Client communication

Professional-client communication is the process of information sharing between client (or patient) and professional. The type and quality of the communication approach can be affected by a number of factors and influence health outcomes, satisfaction and adherence to treatment.

Approaches to Communication

The traditional approach to professional-client communication was that of a doctor-centred or directive model. This places the health professional in the role of an authority figure who instructs and directs the passive patient. It was assumed that there was a one-way transfer of knowledge from the expert health professional to the lay person. This type of approach fails to acknowledge that the client/patient will have their own areas of expertise to add to the consultation, e.g. their symptoms and lifestyle. A doctor-centred ...

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