Job Satisfaction: Application, Assessment, Causes, and Consequences
Publication Year: 1997
Subject: Human Resource Management (general)
Distilling the vast literature on this frequently studied variable in organizational behaviour research, Paul E Spector provides the student and professional with a pithy overview of the application, assessment, causes and consequences of job satisfaction. In addition to discussing the nature of and techniques for assessing job satisfaction, the author summarizes the findings concerning how people feel towards work, including: cultural and gender differences in job satisfaction and personal and organizational causes; and potential consequences of job satisfaction and dissatisfaction. Students and researchers will particularly appreciate the extensive list of references and the Job Satisfaction Survey included in the Appendix.
- Front Matter
- Back Matter
- Subject Index
- Chapter 1: The Nature of Job Satisfaction
- What is Job Satisfaction?
- Chapter 2: The Assessment of Job Satisfaction
- The Job Satisfaction Survey (JSS)
- The Job Descriptive Index (JDI)
- The Minnesota Satisfaction Questionnaire (MSQ)
- The Job Diagnostic Survey (JDS)
- The Job in General Scale (JIG)
- Michigan Organizational Assessment Questionnaire Subscale
- Developing or Modifying a Satisfaction Scale
- Procedure for Scale Development
- Chapter 3: How People Feel about Work
- Cultural and Demographic Differences in Job Satisfaction
- Chapter 4: Antecedents of Job Satisfaction
- Environmental Antecedents of Job Satisfaction
- Personal Antecedents of Job Satisfaction
- Chapter 5: Potential Effects of Job Satisfaction
- Job Performance
- Organizational Citizenship Behavior (OCB)
- Withdrawal Behavior
- Physical Health and Psychological Well-Being
- Counterproductive Behavior
- Life Satisfaction
- Chapter 6: Concluding Remarks
Advanced Topics in Organizational Behavior[Page ii]
The Advanced Topics in Organizational Behavior series examines current and emerging issues in the field of organizational behavior. Written by researchers who are widely acknowledged subject area experts, the books provide an authoritative, up-to-date review of the conceptual, research, and practical implications of the major issues in organizational behavior.
Editors: Julian Barling, Queen's University Kevin Kelloway, University of Guelph Editorial Board: Victor M. Catano, Saint Mary's University Cary L. Cooper, University of Manchester Institute of Science and Technology Daniel G. Gallagher, James Madison University Jean Hartley, University of Warwick Denise Rousseau, Carnegie-Mellon University Paul Spector, University of South Florida Lois E. Tetrick, University of Houston
Copyright © 1997 by Sage Publications, Inc.
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Library of Congress Cataloging-in-Publication Data
Spector, Paul E.
Job satisfaction: Application, assessment, causes, and consequences / author, Paul E. Spector.
p. cm.—(Advanced topics in organizational behavior)
Includes bibliographical references and index.
ISBN 0-7619-8922-6 (acid-free paper).—ISBN 0-7619-8923-4 (pbk.: acid-free paper)
1. Job satisfaction. I. Title. II. Series.
98 99 00 01 02 03 10 9 8 7 6 5 4 3 2
Acquiring Editor: Marquita Flemming
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Job satisfaction is the degree to which people like their jobs. Some people enjoy work and find it to be a central part of life. Others hate to work and do so only because they must. The study of the causes and consequences of these important employee attitudes is one of the major domains of industrial-organizational psychology and organizational behavior. More studies have been done to understand job satisfaction than for any other variable in organizations. In addition, the assessment of employee attitudes such as job satisfaction has become a common activity in organizations in which management is concerned with the physical and psychological well-being of people.
This book will provide an overview of the vast job satisfaction research literature. It covers the assessment, causes, consequences, and nature of this important variable. Although the primary focus is on the findings and theories from the organizational behavior literature, we will also pay some attention to applications conducted within organizations to improve efficiency and the quality of working life. Job satisfaction is associated with many important behaviors and [Page viii]outcomes for employees that have implications for organizational and personal well-being.
This book is intended to be an introduction to the field of job satisfaction. By necessity, it provides only an overview of the major issues and research findings, for a detailed treatment of this topic would require several volumes. The reader is assumed to have some background in industrial-organizational psychology or organizational behavior. Some familiarity with basic research methodology would be helpful. Although the book is not particularly technical, there are a few statistical terms used, such as the correlation coefficient.
This book is organized into six chapters. Chapter 1 discusses the nature of job satisfaction, including what it is and why it is an important topic for concern in organizations. The assessment of job satisfaction is the topic of Chapter 2. Both the development of new scales and use of existing scales are covered. Chapter 3 focuses on how people feel about work. Included will be findings on job satisfaction differences for various demographic groups, as well as cross-country comparisons. Job satisfaction causes are covered in Chapter 4, including both organizational environment and personal factors. Potential effects of job satisfaction on employees and thereby on their organizations are discussed in Chapter 5. Potential effects range from the physical and psychological well-being of employees to job performance and withdrawal. Finally, Chapter 6 mentions how organizations might measure job satisfaction and respond constructively to employee concerns.
No one writes a book such as this one without the assistance of others. I would like to thank Steve M. Jex and the series editors Julian Barling and Kevin Kelloway for their helpful comments and suggestions on the initial draft of this book.
Appendix: The Job Satisfaction Survey[Page 74]
Note: The purchaser of this book is given license to use and modify the Job Satisfaction Survey (JSS) for noncommercial academic and research purposes. This license does not allow the purchaser to sell the JSS alone or as part of a consulting package.[Page 75][Page 76]
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