Implementing and Managing eGovernment: An International Text

Books

Richard Heeks

  • Citations
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  • Chapters
  • Front Matter
  • Back Matter
  • Subject Index
  • Part 1: Managing eGovernment

    Part 2: Implementing eGovernment

  • Copyright

    View Copyright Page

    List of Figures

    • 1.1 eGovernment systems as information systems: Structural view 4
    • 1.2 Full model of e-government systems 5
    • 1.3 eGovernment systems as information systems: Process view 7
    • 1.4 Continuum of approaches to management 8
    • 2.1 Different approaches to e-government systems responsibilities 18
    • 2.2 The ‘IT square’ of gaps between different public sector staff cultures 21
    • 2.3 Chronology of overall approach to IT in the public sector 33
    • 2.4 Integration and division within the hybrid approach 34
    • 2.5 Stages of information systems growth 35
    • 2.6 Two dimensions of hybrid e-government management 35
    • 3.1 Overview of strategic planning 44
    • 3.2 The steps of e-government strategic planning 46
    • 3.3 Organizational structures for e-government strategy 47
    • 3.4 eGovernment project prioritization schema 52
    • 3.5 Elements of e-government systems architecture 55
    • 3.6 Initial stages of e-government strategic planning 56
    • 3.7 Proposed IT architecture for ‘Bradbury’ training and enterprise agency 57
    • 3.8 Hybrid approaches to e-government planning 65
    • 4.1 Potential data error points in the e-government system cycle 74
    • 4.2 Impact of inaccurate data 75
    • 4.3 Power and information in bureaucracies 81
    • 4.4 Different data roles played by people in public data systems 82
    • 4.5 A soft perspective on data quality 82
    • 4.6 Soft approaches to improving data quality 85
    • 4.7 Potential error points in data gathering 90
    • 4.8 A hybrid approach to data management 90
    • 5.1 Chronology of central IT unit location 96
    • 5.2 Rational project processes – PRINCE 2 overview 111
    • 5.3 Formal e-government project roles 112
    • 5.4 Critical path diagram 113
    • 6.1 Performance management in e-government 129
    • 6.2 Three dimensions of IS/IT performance management 132
    • 6.3 Outcome-related payments for IS/IT services 133
    • 6.4 Data conflicts in the public sector 137
    • 7.1 The e-government systems development lifecycle 159
    • 7.2 Overview of SSADM 160
    • 7.3 Stakeholder map for an e-government project 163
    • 7.4 CATWOE summary 167
    • 8.1 Fishbone diagram 177
    • 8.2 Example of a rich picture 180
    • 8.3 Process map example 182
    • 8.4 Exploded process map 182
    • 8.5 Informal processes map 183
    • 8.6 Data flow diagram example 185
    • 8.7 Entity-relationship diagram example 188
    • 8.8 Entity-relationship diagram with attributes 189
    • 9.1 Determining information needs 195
    • 9.2 Key wider system tasks 204
    • 9.3 Payback period for an e-government system 209
    • 9.4 Force-field diagram 212
    • 10.1 The place of risk assessment and mitigation in the e-government system lifecycle 217
    • 10.2 Risk mitigation alternatives 220
    • 10.3 Modularity and incrementalism on e-government projects 222
    • 10.4 The capacities of hybrids for e-government projects 223
    • 10.5 Typology of e-government applications 224
    • 12.1 The basic competencies of an e-government hybrid 267
    • 12.2 The competencies of public hybrids 267
    • 12.3 Creating hybrid e-government systems professionals for the public sector 269
    • 12.4 Competencies for an information age public sector 271

    List of Tables

    • 1.1 Differences between two hard and soft management approaches 9
    • 9.1 Costs of an e-government system 208
    • 9.2 eGovernment cost/benefit scoring table 212
    • 10.1 Risk ratings and outcomes for e-government projects 219
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