The operational or working stage/phase of the group refers to the middle phase of the group's life, characterised by the development of trust and group process. In terms of Berne's (1963) phenomenological approach (see Chapter 1), this is when the members’ group imagoes are operative, secondarily adjusted and secondarily operative (my addition), which correspond to Tuck-man's (1965) storming, norming and performing stages (see Table 4.1). In this chapter, using the developmental view of groups as a way of organising the material, I consider issues which are particularly pertinent to the operational/working group in these phases – difficult’ clients and hostile’ groups, silence in groups, new members and leaders, and contact in and outside the group. Following this I discuss a ...
The Working Group
The working group