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Every team that wants to move toward significance and greatness has to decide what truths it will hold to be self-evident and to get those values circulated through the organization.

Pat Riley, former head coach of the New York Knicks

A guiding principle about leadership that I try to keep in mind is that if a leader has a direct impact on performance, she or he is probably too directly involved in what the other person or group is doing. This point goes back to some of our earlier discussion of control systems and effects of identification in organizations. Controlling someone at work is not necessarily leading someone at work, and it is especially not working to develop a sense of identification and ownership in what ...

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