- Subject index
Examining the relationship of national-cultural differences to ethical behavior, Ethical Dimensions of International Management helps the reader begin to understand the subtleties and nuances of ethical practices across nations. This innovative work uses short vignettes to illustrate each of its points while comparing and analyzing the primary influences on ethical behavior such as parenting, education, law, organizational cultures, and human resources management. Special features of the book include an extensive review and summary of relevant research literature, exhaustive coverage of a variety of different nationalities and cultures, and a direct comparison between Japan and the United States. Each chapter begins with several short cases and ends with helpful discussion questions. The book concludes with an analysis of the degree to which ethical systems of different nations may converge or diverge in coming years. Students and professionals in organizational studies, ethics, and international management will appreciate the unique viewpoint Ethical Dimensions of International Management presents. The pedagogical aids within the volume will spark discussion and debate.
Chapter 5: Secondary Influences on Managerial Behaviors: Laws, HRM Systems, and Organizational Cultures
Secondary Influences on Managerial Behaviors: Laws, HRM Systems, and Organizational Cultures
Bonuses and Customer Relations
A company supplying products to retail outlets had a large number of complaints one year from its customers, who were so angry that they threatened to take their business elsewhere. They said that the company's salespersons, or many of them, had loaded them up with a large amount of inventory that they could not sell and in fact had difficulty in storing. They had trusted these salespersons to look after their needs and had given them some discretion to do so. In investigating this matter, the company found that a number of these salespersons had quit at the beginning of the ...