Introduction to the Approach

So far we have considered the nature of change, its complexity, the conditions that help an organization to cope with change, and the qualities that managers need to bring about specific changes.

In no way can the management of change be reduced to something like the checklist that an airline pilot runs through prior to take-off. It is, and will remain, an art, though the ‘artist’ has at his or her disposal some tools and technology to help, and it is gradually becoming more of a science than an art.

We shall describe a general approach to major change, which has been found by experience to be effective in industrial, health service and educational settings, ...