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Support Services
Support services

Student support is an essential element of teaching and learning, and it is of critical importance in distance learning (Phipps, Wellman, & Merisotis, 1998). In addition, accrediting bodies are concerned about the quality of support services to distance learners and can be expected to carefully examine the areas of admissions, financial aid, academic advising, delivery of course materials, and placement and counseling (see Chapter 11). In this chapter, we define support services broadly to include virtually all the institution's interactions with students except those conveying instructional content. Distance students need almost the same services as do resident students, but traveling to campus is inconvenient and often not feasible. The challenge is to find ways to deliver the support services at a distance, ...

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