• Summary
  • Contents
  • Subject index

Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter.

Keeping the Connection, Even when the Signal is Faulty
Keeping the connection, even when the signal is faulty

If you want others to be happy, practice compassion. If you want to be happy, practice compassion.

—The Dalai Lama

My favorite definition of happiness is by the Dalai Lama, the Tibetan spiritual leader of Buddhists around the world. He says that human beings are happiest when we feel understood by and connected to one another. In contrast to Western views of the individual and group as opposites (me vs. we), the Tibetan word for I/me (nga) is simply a shorter version of the word for us/we (ngatso).1 Tibetans and Buddhists recognize that personal happiness is inextricably linked to the happiness of others.

Similarly, the Iñupiat of northern Alaska use the ...

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