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  • Contents
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Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter.

Say what? Why Words Matter
Say what? Why words matter

The word is a force; it is the power you have to express and communicate, to think, and thereby to create the events in your life.

—Don Miguel Ruiz, The Four Agreements

I once saw a U.S. newspaper report on the Chilean presidential election of Michelle Bachelet in which the reporter wrote: “Bachelet, 54, will be only the third woman directly elected president of a Latin American country.”1 When I read this, what immediately popped in my head was “only the third woman! The United States has not had even one.” Describing Batchelet as “only the third woman president” subtly suggests that Latin American countries are behind the United States (where this newspaper is being read).

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