• Summary
  • Contents
  • Subject index

Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter.


Knowledge that takes you not beyond yourself is far worse than ignorance.

—Sufi saying1

Unlike the subjects we learned once in school, relationships require a lifetime of learning. What makes this learning challenging is the continually changing nature of the information we need. In an effort to understand this learning process, psychologist Steven Regeser López2 asked counselors in a multicultural training course to chronicle their experiences. Afterward, he and the student-counselors combed through the data and found four common stages to their learning.

In the first stage, counselors showed a lack of awareness of cultural influences on themselves and on their clients and relationships. Counselors did not believe they had any biases and experienced no distress about their lack of cross-cultural competence, because they did not perceive ...

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