Summary
Contents
Subject index
Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter.
When the Golden Rule isn't Working: Respectful Conflict Resolution
When the Golden Rule isn't Working: Respectful Conflict Resolution
If we have no peace, it is because we have forgotten that we belong to each other.
—Mother Teresa
Most of us grew up learning the Golden Rule: Do unto others as you would have them do unto you. This works fine when people have the same hopes and desires, but as our lives become more complex, people's expectations do too. Sometimes the differences can be as basic as values.
Because values reflect what people hold most dear, value conflicts can be the most difficult to resolve. However, there are ways to think about such conflicts that can help. Let's start with an exercise designed to get you thinking in this ...
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