Connecting Across Cultures: The Helper's Toolkit


Pamela A. Hays PhD

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  • Front Matter
  • Back Matter
  • Subject Index
  • Copyright

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    This book is a product of all the expertise and insider knowledge so generously shared with me over the years by my friends, family members, students, colleagues, and teachers. I am very grateful to my writing buddy, Mary Ann Boyle, and to the following family members and friends for their support and helpful feedback on the manuscript: Hugh and Marjorie Hays, Libby Tisdell, Carolyn Kenny, Paul Landen, Miguel Gallardo, Josephine Johnson, and Linda Mona. I also appreciate Brad Klontz's encouragement. I am especially grateful to my husband, Robert McCard, for his unwavering support, encouragement, and helpful feedback. And I would like to thank the SAGE staff and reviewers, especially senior acquisitions editor Kassie Graves.


    Diversity may be the hardest thing for a society to live with and perhaps the most dangerous thing for a society to be without.

    WilliamSloaneCoffin, Jr.1

    Building and sustaining relationships can be challenging, and the more diverse the world becomes, the greater the challenge. Connecting Across Cultures: The Helper's Toolkit focuses on the information helping professionals need. With fun exercises, helpful suggestions, straightforward strategies, and realistic case examples, you will learn the following:

    • Push-button words and phrases that can unintentionally offend and preferable alternatives
    • Verbal and nonverbal communication strategies that build respect
    • How to think about values in ways that minimize conflict
    • In-the-moment steps for defusing defensiveness
    • How to create a positive connection despite the challenges involved

    Because good relationships are essential for success in human services, health care, education, and counseling, this learning will increase your effectiveness and success at work. And because cross-cultural relationships involve all the usual relationship challenges plus the extra-difficult ones, what you learn in this book will help you with all your relationships.

    1 Retrieved 12/30/11.

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    About the Author

    Pamela A. Hays is author of the book Addressing Cultural Complexities in Practice and co-editor of Culturally Responsive Cognitive-Behavioral Therapy. She holds a PhD in clinical psychology from the University of Hawaii and from 1987 to 1988, served as NIMH Postdoctoral Fellow at the University of Rochester School of Medicine. From 1989 to 2000, she worked as a core faculty member of the graduate psychology program at Antioch University Seattle, where she continues to teach once a year as adjunct. Her research has included work with Vietnamese, Lao, and Cambodian people living in the United States and with Arab Muslim women living in North Africa. Since 2000, she has been back in her hometown of Soldotna, Alaska, working in private practice and as a supervisor for the Kenaitze Tribe's Nakenu Family Center in Kenai, Alaska. She conducts workshops internationally and can be reached at

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