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In: Cases in Human Resource Management

Chapter 7: Training, Learning, Talent Management, and Development

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Training, Learning, Talent Management, and Development
Training, Learning, Talent Management, and Development
Case 7.1. The Need for Training and Development: Should You Use Massive Open Online Courses (MOOCs) Such as Coursera and Udacity to Recruit and Retain Talent?

Juan Salmeron graduated from Small-Town College two years ago and was excited to land a job in customer service with AT&T. He rose quickly in stature at the local AT&T office and became the go-to guy when someone needed to understand some new technology.

After 2 years, Juan figured he was marketable and wanted to see if he could land a larger position with another firm. He worked hard on his résumé, cover letter, references, and copies of his college transcripts.

Juan interviewed well at California Mutual Insurance (CMI), and ...

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