Cases in Human Resource Management provides students with insights into common challenges, dilemmas, and issues human resource managers face in the workplace. Using a wide variety of well-known companies and organizations, author David Kimball engages students with original, real-world cases that illustrate HRM topics and functions in action. Each case is designed to encourage students to find new solutions to human resource issues and to stimulate class discussion. Case questions challenge students to think critically, apply concepts, and develop their HRM skills. The contents are organized using the same topical coverage and structure as most HRM textbooks, making Kimball the ideal companion for any introductory HRM course.
Chapter 7: Training, Learning, Talent Management, and Development
Training, Learning, Talent Management, and Development
Case 7.1. The Need for Training and Development: Should You Use Massive Open Online Courses (MOOCs) Such as Coursera and Udacity to Recruit and Retain Talent?
Juan Salmeron graduated from Small-Town College two years ago and was excited to land a job in customer service with AT&T. He rose quickly in stature at the local AT&T office and became the go-to guy when someone needed to understand some new technology.
After 2 years, Juan figured he was marketable and wanted to see if he could land a larger position with another firm. He worked hard on his résumé, cover letter, references, and copies of his college transcripts.
Juan interviewed well at California Mutual Insurance (CMI), and ...