Cases in Human Resource Management provides students with insights into common challenges, dilemmas, and issues human resource managers face in the workplace. Using a wide variety of well-known companies and organizations, author David Kimball engages students with original, real-world cases that illustrate HRM topics and functions in action. Each case is designed to encourage students to find new solutions to human resource issues and to stimulate class discussion. Case questions challenge students to think critically, apply concepts, and develop their HRM skills. The contents are organized using the same topical coverage and structure as most HRM textbooks, making Kimball the ideal companion for any introductory HRM course.
Chapter 1: The New Human Resource Management Process
The New Human Resource Management Process
Case 1.1. The Changing Role of Human Resources in Organizations: The Curious Case of Zappos
In the 1980s, when you were interviewed or hired for a job you often met a person from the company who worked in the Personnel Office. The Personnel Office was viewed as a place where each employee filed the necessary forms to work at the company.
The Personnel Office was considered a staff management area where you learned about the policies and rules of being an employee at the company. Personnel was considered a staff management area, since they only advised line managers in some field of expertise. For example, Personnel would have consultants with specialized experience in accounting or ...