Chapter 1: The New Human Resource Management Process Next Chapter

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The New Human Resource Management Process
The New Human Resource Management Process
Case 1.1. The Changing Role of Human Resources in Organizations: The Curious Case of Zappos

In the 1980s, when you were interviewed or hired for a job you often met a person from the company who worked in the Personnel Office. The Personnel Office was viewed as a place where each employee filed the necessary forms to work at the company.

The Personnel Office was considered a staff management area where you learned about the policies and rules of being an employee at the company. Personnel was considered a staff management area, since they only advised line managers in some field of expertise. For example, Personnel would have consultants with specialized experience in accounting or ...

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