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Building a Support System
Building a Support System

Toni Spencer had just suffered through what was undoubtedly the single worst day of her first year as an elementary school principal. Before she had even left the house this morning, she got a call from Harriet Wilson, her secretary and virtual assistant principal, who said that she had a family emergency and would not be in today and perhaps the remainder of the week. When Toni arrived at school, she found Hank Gentry, her custodian, busily trying to scrub some fresh graffiti off one of the doors that led into the school from the playground. Next, while Toni was working with the substitute secretary (a woman who made it quite clear that she didn’t like working ...

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