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Crisis Capsules
Crisis capsules

This chapter provides crisis capsules that summarize the key points from various theories and principles of crisis communication. The crisis capsules provide the analytic tools for the case study analysis and the justifications for crisis communication actions. As analytic tools, the crisis capsules can be used to dissect the cases and to explore the crisis communication actions. As justification, the crisis capsules can provide the rationale for why certain crisis communication actions should or should not be taken in a particular case. The crisis capsules are summaries of the theories and principles. Each crisis capsule lists one or more additional readings that could be helpful for executing an in-depth analysis of a case. Keep in mind that a case can be ...

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