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Clinical case management is an approach to delivering comprehensive and continuous treatment and supportive services for people with serious and persistent mental health disorders and other multiple-need populations. Clinical case management is differentiated from case management in general (brokerage case management) in that mental health treatment, which may include psychotherapeutic interventions, psychopharmacological treatment, and psychosocial programming, is integrated with linkage to community supports and resources. Clinical case management services have been evolving since the 1970s to become a cornerstone of public mental health services. These programs have been demonstrated to reduce rates of hospitalization, promote recovery, and enhance client and family satisfaction for high-need individuals. There is no standard approach for implementing clinical case management services. In general, clinicians and support staff directly provide and/or ...

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