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Total Quality Management

Introduction

This entry is intended to describe in general terms Total Quality Management, discuss some international movements to implement TQM, and focus on the European Foundation for Quality Management (EFQM) Model of Excellence as a practical tool for implementation through the assessment of performance of a psychological organization. All of these models sponsor different yearly Prizes and Awards on Excellence or Total Quality Management.

In order to introduce the reader gradually into the field, we shall cover, in sequence, the basis of Total Quality Management, the content of some of the international models focusing on the EFQM, a summary of the content of the model (criteria and attributes), aspects on self-assessment and performance improvement, and our views and perspectives for the future.

Essential Ideas behind Total Quality Management

Total ...

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