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Total Quality Management

  • By: Michael Harvey
  • In: Encyclopedia of Leadership
  • Edited by: George R. Goethals, Georgia J. Sorenson & James MacGregor Burns
  • Subject:Leadership

Total quality management (TQM) is an influential philosophy of management, but it is also a hodgepodge of ideas and practices meant to help organizations function more effectively. While there is reasonable agreement about what TQM includes—customer satisfaction, quality as a ...

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