Street-Level Bureaucrat
In: Encyclopedia of Governance
Street-Level Bureaucrat
DOI: http://dx.doi.org/10.4135/9781412952613.n521
Subject: Governance
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Used for the first time in 1980 by Michael Lipsky, the expression street-level bureaucracy indicates the public services whose agents, called street-level bureaucrats, are in direct relation with the public (teachers, police officers, legal aid lawyers, social workers, agents of ...
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