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Role Stress: Overall

  • By: Heather J. Carmack
  • In: Encyclopedia of Health Communication
  • Edited by: Teresa L. Thompson
  • Subject:Public Health Education & Health Promotion, Health Psychology, Health Communication

Role stress is the result of workers' negative perceptions that an organization's job expectations are incompatible with the workers' expectations about the job. Specifically, workers often experience role stress as a result of different expectations associated with specific job behaviors and duties and individual autonomy to do the job. Workers' roles are important because the role is a key element of the worker's integration into the organization. To successfully perform a work role, individuals must know the expectations of the role, the activities required to fulfill the expectations, and the consequences of the activities on themselves and others in the organization. Workers need to know the specifics associated with duties, including organizational policies and procedures, when they can autonomously make decisions, and the rewards and ...

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